Cancellation & Refund Policy

This policy applies to all products and services offered by SevenUnique, including but not limited to:

Clients may request cancellation of any service or project by submitting a written request to:

A cancellation request will only become effective after written confirmation from SevenUnique.

Because our services involve custom development, technical expertise, planning, research, and consulting, refunds are limited and subject to the conditions below.

Before Project Commencement

If a cancellation request is received before any work has started, SevenUnique may approve a refund after deducting:

• Payment gateway charges
• Banking fees
• Administrative costs
• Taxes and statutory deductions
• Any third-party expenses already incurred

After Project Commencement

• Advance payments are generally non-refundable.
• Clients are responsible for payment of all work completed up to the cancellation date.
• Any remaining balance may be refunded solely at the discretion of SevenUnique.

No refund will be provided once:

• A project has been completed.
• A milestone has been approved.
• Source code, software, design files, documentation, or any digital deliverable has been delivered.
• The client has accepted the completed work.

For SaaS products:

• Subscription fees are non-refundable.
• Monthly and yearly subscriptions remain active until the end of the purchased billing period.
• Cancellation prevents future renewals only.
• Partial or prorated refunds are not provided for unused subscription periods.

For API-based products and integrations:

• API activation charges are non-refundable.
• Subscription charges become non-refundable once API access has been activated.
• API credits, prepaid balances, and transaction fees cannot be exchanged for cash.
• Usage-based charges remain payable even if services are later cancelled.

The following payments are non-refundable because these services are procured from third-party providers:

• Domain Registration
• Domain Renewal
• SSL Certificates
• Shared Hosting
• VPS Hosting
• Cloud Hosting
• CDN Services
• Email Hosting

Refunds are not available for costs paid to third-party providers, including but not limited to:

• Payment Gateway Charges
• SMS Services
• Email Service Providers
• Cloud Infrastructure
• Google Play Console Fees
• Apple Developer Program Fees
• Third-Party APIs
• Software Licenses
• Marketplace Purchases
• Plugin Licenses

These services are governed by their respective providers' refund policies.

Refund requests will not be accepted due to:

• Change in business requirements
• Change of preference
• Internal management decisions
• Budget limitations
• Delay in client approvals
• Lack of product usage
• Business closure
• Market changes

SevenUnique shall not be responsible for delays resulting from:

• Incomplete project requirements
• Delayed approvals or feedback
• Third-party service outages
• Government regulations
• Internet failures
• Force majeure events
• Scope changes requested during development

Such delays do not qualify for refunds.

If a payment is accidentally made more than once for the same invoice or transaction, SevenUnique will verify the duplicate payment and process the eligible refund to the original payment method within 7–15 business days, subject to banking timelines.

SevenUnique reserves the right to suspend, pause, or terminate any project, SaaS subscription, API service, or technical support if invoices remain unpaid beyond the agreed payment terms.

Any project timeline may be revised accordingly.

Until full payment has been received, all work products remain the exclusive property of SevenUnique, including:

• Source Code
• Software
• Design Files
• Databases
• Documentation
• API Integrations
• Project Assets

Ownership transfers to the Client only after all outstanding invoices have been paid in full.

Clients agree to contact SevenUnique before initiating any chargeback or payment dispute. If a chargeback is initiated without prior communication, SevenUnique reserves the right to:

• Suspend services
• Disable API access
• Pause project work
• Recover associated costs through legal remedies where applicable

Refunds may be considered only if:

• SevenUnique is unable to deliver the agreed service solely due to its own fault.
• The service cannot be delivered after payment and no substantial work has been performed.

All such requests are reviewed individually and approved solely at the discretion of SevenUnique.

Approved refunds, where applicable, are generally processed within 7–15 business days through the original payment method, subject to banking timelines and applicable regulations.

This Cancellation & Refund Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India.

SevenUnique reserves the right to modify or update this Cancellation & Refund Policy at any time.

The latest version will always be published on our official website. Continued use of our services constitutes acceptance of the revised Policy.